Job Summary:
The Position involves driving revenue growth and improved client retention of existing MDC customers of South India by offering them a world class service experience. The person would be responsible for implementing the action plan to achieve the projected revenue growth targets. The Job involves regular touring to South Indian cities.
Experience:
- 8-10 years of Sales & Marketing experience preferably in a Portfolio Management / MF / Telecom / ITES / Service organization.
- Last 3 years experience in managing clients in south Indian cities.
MBA
Candidate Profile:
- Should have analytical thought process, business acumen with the aptitude to manage P&L.
- Excellent verbal and written communication skills, knowledge of Tamil and Hindi is mandatory.
- Must have deep desire to work and succeed in a growing organization with total commitment and sense of job ownership.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working relationships with all support departments.
- IT Savvy and Process oriented professional with an eye for minute details.
- Familiarity with south Indian culture.
- To increase the overall per-person productivity of the client servicing team and achieve the targets of premium packages up-sell and client retention.
- Ensuring adherence to all work processes by regular monitoring and audit.
- Monitoring and analysis of key data including sales figures, team size, productivity ratios, cost of sales, client’s work status and receivables etc.
- Hiring, regular training and evaluation of client servicing team members on products, processes and selling skills.
- Gather customer feedback, business intelligence and ensure high client satisfaction level.
- Monitor the work in process to ensure time & quality of services delivered.
- Monitoring, analysis and faster & effective resolution of all customer complaints.
