Job Summary:
He/she should be customer-oriented with the passion to serve and understand customer's needs and should be responsible for making sure that customer related activities are done within stipulated time frame.
Qualification:
Graduate/Post Graduate
Experience:
- 1-2 years of experience in call centre/BPO industry.
- Should be a team player with positive work attitude (has a pleasant disposition and personality).
- Possess excellent interpersonal and communication skills.
- Must have great attention to details and customer service; ability to build rapport with customers and understand their needs.
- Must be independent and possess excellent solving skill for customer enquiries and feedback.
- Must have marketing skills as well as convincing power.
- Must have targeted approach.
- Servicing existing clients through phone and email only and nsure their satisfaction with the services of Indiamart.
- Maintaining good rapport with the client by offering timely information, support in making updates/changes in catalog, liasioning with the promotion team to ensure relevant & more business enquiries.
- Convincing the clients for upgrades and renewal of services through :
- Explaining new/improved services.
- Generating appointments from them for the Client Servicing team.
- Offering all support to the client servicing team for upgrading the client for new services.
- Preparation of daily call report & appointment generation report.
- Tracking all WIP cases & coordinate for getting the work completed & hosted.
- Tracking all renewals and ensuring that we renew all subscriptions.
- Achieve targets as specified from time to time.
